If you or a loved one are struggling with addiction or mental health, we can help. Request a call.

Topbar Forms

This field is for validation purposes and should be left unchanged.
Name(Required)
(774) 341-4502
Verify Insurance
(774) 341-4502
(774) 341-4502
Verify Insurance
(774) 341-4502

Frequently Asked Questions About Addiction & Mental Health Treatment

Plain-English answers to the questions people ask — and the ones they’re afraid to. Your privacy matters. Your timeline matters.

✔ Verify Insurance ✳ Start Today 📞 (774) 341-4502
Quick answers See all FAQs ↓
How fast can I start? Usually within 24–48 hours.
Will my boss know? No — treatment is confidential.
Insurance coverage? Most plans cover treatment.
Need detox first? Sometimes — we’ll help you decide safely.
Day one? Meet your team, complete assessment, start therapy.

Starting Treatment

How fast can I start treatment?▾
Many clients begin within 24–48 hours after contacting us. We’ll verify your insurance, schedule an assessment, and help you start quickly.
Start today Verify insurance
Do you have a waitlist?▾
Most of the time, no — we keep flexible openings across PHP, IOP, and outpatient. If there’s a short wait, we’ll connect you with immediate support while you prepare. Check availability.
What happens on my first day?▾
Your first day includes a welcome, an assessment with our clinical team, and your first therapy group. You’ll leave knowing your schedule and next steps. See what to expect.
Do I need detox before PHP or IOP?▾
Some people do — especially if alcohol, benzos, or opioids are involved. We’ll help you decide whether a safe medical detox is needed first. Explore programs.
Is withdrawal dangerous?▾
Withdrawal from certain substances (alcohol, benzos) can be unsafe without medical care. Our team helps you determine if detox is needed before starting PHP or IOP. Learn more.

Work & School

Will my boss find out if I go to treatment?▾
No — treatment is confidential. Employers cannot access your medical records. Many people use FMLA or short-term disability to protect their jobs while in care. Learn about confidentiality.
Can I lose my job for going to rehab?▾
In most cases, laws protect your job while you’re in treatment. We can provide documentation you need to use FMLA or other protections. Get help navigating work & treatment.
Can I do treatment while working or going to school?▾
Yes. Outpatient and IOP are designed to fit around school or work schedules. PHP is more intensive but still allows you to return home at night. Compare programs.
Do you offer evening or weekend programs?▾
Yes — our night treatment track makes it easier to attend therapy while balancing work, school, or family. Explore flexible scheduling.
PHP vs IOP vs Outpatient — which is right for me?▾
PHP is a full-day program, IOP is several half-days per week, and outpatient is lighter support. We’ll assess your needs and recommend the best fit. See program options.

Insurance & Cost

Does insurance cover rehab?▾
Most insurance plans cover addiction and mental health care. We verify benefits for you so you know exactly what’s covered before you start. Verify your insurance.
How much will treatment cost me out of pocket?▾
Costs depend on your plan, deductible, and program type. We provide a clear estimate after insurance verification so there are no surprises. Check coverage.
Do you take Massachusetts insurance plans?▾
Yes — we accept many Massachusetts-based plans, including commercial and some public options. We’ll confirm your specific benefits. Verify insurance now.
What if I can’t afford treatment?▾
Don’t give up. We’ll work with you to explore insurance, payment options, and community resources so cost isn’t a barrier to care. Talk to our team.

Relapse & Recovery Confidence

What if I’ve relapsed — do I have to start over?▾
No — relapse doesn’t erase your progress. We help you adjust your treatment plan, build new coping tools, and move forward. Recovery support.
Am I too far gone to get better?▾
No one is beyond help. Many people find recovery after years of struggle. Treatment gives you the structure and support you need to change. See our approach.
Does going to rehab mean I’ve failed?▾
Not at all. Asking for help shows strength, not weakness. Treatment is a step toward building the life you want. Learn about recovery.

Family Involvement

Can my family be involved in my treatment?▾
Yes — family therapy and education are part of our programs. Healing works best when loved ones are included in the process. Family support program.
What if my loved one refuses to get help?▾
You can still find support. We offer guidance and family therapy so you know how to set boundaries and encourage change, even if your loved one isn’t ready. Resources for families.

Safety & Accessibility

Can I get telehealth treatment?▾
Yes — many therapy sessions can be done virtually, especially outpatient and recovery coaching. Telehealth makes it easier to stay connected to care. Ask about telehealth.
Do you provide bilingual or interpreter support?▾
Yes — we can arrange interpreters and have bilingual staff available for some programs. Contact us for language support.
Do you accommodate disabilities or chronic health conditions?▾
Yes — our programs welcome clients with chronic conditions, disabilities, or complex medical needs. We’ll adapt care so you feel safe and supported. Learn about inclusive care.

Life After Treatment

What happens after IOP or PHP?▾
Most clients step down into outpatient care or recovery coaching. This helps you stay connected to support while returning to daily life. See recovery coaching.
What is recovery coaching?▾
Recovery coaches are peers who’ve been there. They provide accountability, encouragement, and real-world guidance as you build your new life. Explore recovery coaching.
How long does treatment usually last?▾
It depends on your needs. PHP often lasts a few weeks, IOP a few months, and outpatient may continue longer. We build a timeline around your progress. Compare treatment lengths.

Still have questions?

You don’t need every answer before you start. We’ll walk you through it — privately and at your pace.

✔ Verify Insurance ✳ Start Today 📞 (774) 341-4502
Medically reviewed • Last updated: