Terms and Conditions

Lion Heart Behavioral Health is a licensed provider of Substance Use Disorder (SUD) treatment services in the Commonwealth of Massachusetts, operating in accordance with 105 CMR 164.000. We provide day treatment, night treatment, and outpatient treatment services for individuals struggling with substance use disorders and co-occurring behavioral health conditions.

All individuals receiving services must complete a clinical intake and provide informed consent prior to participating in treatment. Participation is voluntary and contingent on compliance with all applicable program policies. Clients are expected to adhere to treatment recommendations, respect the therapeutic environment, and maintain abstinence from substances not approved by a licensed prescriber.

All services at Lion Heart Behavioral Health are provided in accordance with federal and state privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA) and 42 CFR Part 2, which govern the confidentiality of substance use disorder patient records. Any communication using digital platforms, including telehealth or phone systems such as RingCentral, is conducted using encrypted, secure technology to the extent possible. By participating in telephonic or virtual treatment, clients acknowledge that they understand the risks and limitations of digital communication and consent to engage in services via these means.

Lion Heart Behavioral Health accepts various insurance plans, including commercial payers and MassHealth. Financial responsibility for co-payments, deductibles, and uncovered services remains with the client. Services may be discontinued in the event of non-payment, repeated policy violations, or if clinical criteria for ongoing treatment are no longer met.

We are committed to non-discriminatory care and provide services without regard to race, religion, sex, gender identity, sexual orientation, disability, age, national origin, or insurance status. We provide reasonable accommodations for individuals with disabilities and comply with all applicable access and civil rights laws.

Lion Heart Behavioral Health reports service utilization and other required data to the Massachusetts Department of Public Health in compliance with state licensing and oversight requirements. Clients may request access to their medical records, file grievances, or withdraw from treatment at any time.

By continuing to receive services from Lion Heart Behavioral Health, clients agree to these terms and conditions. These terms may be updated from time to time, and notice of changes will be provided in writing.